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Frequently Asked Questions |
Opening an account with Vision Bancorp is part of the initial foreign currency purchase process. When you place your first foreign currency order with us an account is automatically opened and you'll be issued with a username and password. This will make future purchases quick and easy. Opening an account is part of the initial purchase process and should take no longer than 5 minutes to complete. We are required by international law to confirm your identity and you can start using our services from the moment we receive these documents. We provide a specialist service for corporate clients. We can help you manage payments and receipts if you are dealing with overseas corporations. If you require currency conversions for overseas purchase for example property or vehicles we also provide this service, please contact us on
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for further details. Vision Bancorp was established to offer the most competitive foreign exchange rates available in the market. We do not charge any commission. We are able to offer extremely competitive rates as we deal directly into a 'two-way' flow market. We are an internet based business saving on rents and rates for kiosks and bureau premises. We pass this saving on to our client. Usually when searching for a foreign exchange rate you are presented with the 'interbank' rate. This is the official rate for deals equivalent to millions of dollars between banks and large financial institutions. This is also known as the 'spot' FX rate. The tourist/travel rate can be significantly different as volumes are much smaller and involve the physical delivery of cash. Vision Bancorp provide exceptional rates for both large and small transactions which are usually much closer to the spot rates than those offered by our competitors. Vision Bancorp will never release your details to third parties other than to payment providers and other parties for the purpose of facilitating transactions on your account. However, Vision Bancorp may contact you with further offers or products which we believe may be of interest to you. This should never happen as the system is totally automated. However, in the unlikely event that you do not receive a confirmation by email, this may be an indication that your order has not been received or processed and we strongly advise you email our Customer Service department at e-mail
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Please contact our customer service department by e-mail at
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We make every effort to make sure all transactions are booked correctly however there may be occasions when you wish to query an entry on your account. If this is the case, send an e-mail with details of the discrepancy to
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FAQs
